Dear Jean,

I am writing to thank you and all of the team at Eglinton Eyecare for the professional standard of service provided to the family and me.

The eye test involving photographing the condition of the eyes and your explanation of the process and detailed assessment of the short and potential long term effects was very reassuring. It demonstrates your professional knowledge, concern and commitment to me as a patient. It was very informative and made me feel valued even before there was any discussion about frames or lenses.

I was also very impressed at your patience in allowing me to consider the different lenses during the “better or worse” part of the diagnosis. All too often I have experienced practices who rush this aspect and I invariably feel pressurised to make a choice, even the wrong one, to keep the testing line moving. Taking care at this stage shows the value you place on getting it right for your patients.

In selecting frames the team were happy to show me the range and let me decide.  Advice was available when I asked for it but the choice was mine. The fitting and ordering processes were executed well and I was very clear about the price, delivery time and follow up services.

Eglinton Eyecare is best summarised as a practice where professional advice and help and meeting customer expectations are the guiding principles in consistently delivering excellent service. I look forward to returning to your practice for future eye exams, even though you are situated 70 miles away – it is certainly worth the trip!