Ashley Kerr

If you want glasses then go to the best!

This will be the 4th time I have been to Eglinton Eyecare. As before and always I have witnessed excellent service from Jean and her fabulous team. With an extremely professional but welcoming environment you feel immediately at ease when you enter the practice. From their original, very smart looking uniforms to the extremely warm smiles you receive, first impressions are everything. Every visit I am made to feel like part of the Eglinton Eyecare family, without fail I am offered tea or coffee while I wait to be seen which is never long. Customers go through a specific consultation process which is suited to that individual and yet they have a very relaxed way of doing this so as to make the customer feel at ease. As a rep I see and hear regularly that customers want time to look at the enormous selection of frames in their own time with no sales pressure. That’s exactly what the girls at Eglinton allow for, prior to your appointment there is some time to look at frames and after the eye test the staff are then on hand for some excellent advice to help assist you in your decision.

During the eye test Customers have told me they felt very relaxed and were made to feel totally at ease, with the odd bit of banter.

Now for the good bit, choosing the frames and lens type. There is no contest as customers get an opportunity to choose the best of the best with their help.

In addition, to all of the above the team go absolutely out of their way when it comes to events. Out of all the practices I visit across Ireland Eglinton are without doubt the best at this. The marketing and meticulous planning that go in to all their events is above and beyond. Between Jean’s ideas, Charlene’s marketing and Claire’s management it’s a perfect fit. Furthermore, underneath it all they genuinely care and regularly participate in events for charity such as Tiny Life. With a heavy involvement in the local community this practice and team are known across the province for their professionalism and skill.

Ashley Kerr

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