Carolyn McHugh

I would like to take the time to express the sincere gratitude for the exceptionally high standards of customer care following my visit to Eglinton Eyecare with my son on 9th January.

 

It was through personal recommendation that I decided to take my son, Tom, aged 7, to Eglinton Eyecare.  It was very convenient for me living in the centre of the village so when I rang to make the appointment I was greeted with a very friendly and helpful lady called Cheryl and I was comfortable to make enough enquiries to be able to decide to make an appointment.

 

Tom, always reluctant to visit the opticians prior to this, was keen to try a ‘new place’. Tom and I were greeted by Charlene in a lovely, friendly and personal manner.  What I liked best of all is that she took time and spoke to Tom, after all the appointment was all about him! She asked how he was and if he had a good Christmas and she ensured he was very well looked after as I answered some initial questions.

Tom was called in for his appointment and again it was the high standards of customer care that made me feel very relaxed and comfortable for the duration of the eye examination.  The Optometrist explained to Tom exactly what was happening at each stage of the examination and it was clear he was much happier that he had been at other opticians.  Following the examination we were efficiently handed back to Charlene and Tom was allowed to pick his new frames for his glasses.  Again Charlene was brilliant with him, asking him his opinion and empowering him to pick his pair while discreetly keeping an eye on what Mum liked! The whole experience was a pleasure.

 

When Toms glasses were ready I got his Dad to take him to collect them as I had told him how impressed I was with the standards of customer care.  Upon return Tom burst through the door with his lovely new glasses claiming that ‘Ton’ one of the Eglinton Eyecare Bears had brought out his new glasses to him- a very personal touch for a little boy. My husband was in complete agreement with me regarding how well you are looked after in Eglinton Eyecare.  I have now made appointments for my two daughters and I look forward to going myself.

 

I feel having had many experiences of satisfactory or plain basic standards of customer care it is clear that the staff at Eglinton Eyecare stand out head and shoulders above the rest.  I commend them for the manner in which they look after their customers and would wholeheartedly recommend anyone to go to them for optical care.

Carolyn McHugh

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